Welcome to the Tradefy Help Center

Instructions for working with Tradefy

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Please read the FAQ below and if you can't find the answer to your question, ask us.

Frequently Asked Questions

Follow these steps:

  1. Register on the Tradefy platform

  2. Enter the items you want to sell;

  3. Send the items to our warehouse;

  4. Issue a goods dispatch note. We’ll prepare the order and we’ll ship it to your customer;

  5. You’ll receive information about the actions performed by us in real time;

  6. You control all processes in the e-commerce platforms online through your account in Tradefy (quantities, descriptions, images, listings, item prices, etc.);

  7. You have a real-time overview of all processes – available quantities, item prices, purchase orders, sales history, turnover, payables, etc. 

Tradefy provides several key benefits that save your time and resources:

  • Reliable deliveries – the goods are stored in our warehouse in Bulgaria, Germany, Spain or UK. A professional team takes care of storage, processing and shipping to the buyer

  • Short delivery times – up to 2 days for standard delivery and within 24 hours for express delivery. Usually, deliveries from Bulgaria take up to 7 – 10 days

  • Lower shipping costs compared to shipping an item from Bulgaria.

  • You manage all processes from one place – your Tradefy account

  • European customers trust more in local suppliers and are willing to pay a higher price to such. When using Tradefy, sellers are listed on Amazon and eBay as local for the market.

Yes. Tradefy offers comprehensive support in preparing descriptions in different languages, according to the markets in which you want to sell. You need to have appropriate product images and descriptions in Bulgarian.

You decide how long to store your goods in the warehouse and when to pick up them. Payments are scheduled monthly and you do not pay any fees if you have not used the service.

Damages are borne by Tredify, except in cases where the expiration date of the item has passed.

The returned goods are picked up by the warehouse and if only repackaging is needed, it is done on site and items are released for resale. If it is necessary to perform other operations that can be performed in the warehouse as well, such would be performed. All other issues are discussed individually with the seller and we’ll follow his instructions.

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